The Post
To assist the Repairs and Maintenance Operations in the smooth delivery of a quality customer focused service. The successful applicant would we skilled to a multi trade level to assist the `Right First Time’ culture we promise our clients. You should also be capable of promoting the Breyer Group PLC Brand.
Ideally the candidate will demonstrate primary trade background to ensure the experience will assist in ensuring a quality and efficient delivery, multi trade experience would be an advantage. The candidate will ensure that they are organised to carry out a multiple number of calls per day as directed by the Operations team ensuring we are carrying out an efficient service within the service level agreements.
Key Duties and Responsibilities
You will have a varied workload, which usually entails based from a local strategic site office but carrying out multiple visits to properties throughout various locations when carrying out responsive and void repairs.
Typical work activities include:
- Day to day management of workload
- Ensure that all works are carried out safely and to a excellent quality standard
- Updating PDA devices with work schedules and other key information as required
- To maintain our corporate image and service standards
- Be able to communicate with residents Face to Face Where necessary, dealing with tenants issues and complaints in an effective manner
- Ensuring compliance with all necessary regulations, standards, and legal responsibilities relating to repair work and contractor compliance.
- Ensure a quality `right first time fix’ service is maintained
- Manage Impress stock within van to minimize non working time.
- Ensuring the effective and proactive delivery of service
- Ensuring the maintenance and delivery of any documentation required to agreed standard and timescale
- To work as an integral team member as well as a mentor and coach to apprentices
- Making decisions using specialist experience
- Supports and manages delivery of health and safety policy and standards
- Supports & assists the identification of the reduction of costs
- May take part in out of hours on call system as required by the service
Flexibility
In order to work effectively in a changing environment, flexibility is required from the post holder. This may be that other tasks are undertaken and/or location of base may change. These will be within the same level of responsibility and terms and conditions of employment.
Person Specification
- Site Operative CSCS card
- Asbestos Awareness Training
- Trade City & Guilds/ NVQ qualification (or time served)
- Full UK driving licence
- CRB check (preferred)
Breyer Group is a Disability Confident employer who promote helping disabled people get into and stay in work. We strive to build a diverse and sustainable workforce where people of all genders and backgrounds are able to access fulfilling careers in the construction industry.
Gender balance and parity are integral features of our workplace and we aim to promote more flexible working practices across our business as we look to retain and continue to develop our people.
Breyer Group are proud to work with Women in Construction to champion the advancement of women in business.
Breyer Group is an equal opportunities employer.
