Anytown Full time - Permanent Competitive

Job description

The main role of our IT assistants is to install, configure, and maintain our computer systems. You will also be responsible for ensuring that our computer network is functioning properly and up-to-date.

Responsibilities

As a MWCS IT Assistant your core duties and responsibilities will be.

Installing and Configuring

In the event that we purchase a new computer, you will install and configure the computer so that employees can begin using it as quickly as possible.

Setting Up

Peripherals Many peripherals have to be set up in order to work with the computer. These can include things such as printers, keyboards, routers, modems, and smart devices. It is the IT assistant’s responsibility to set up those peripherals and ensure that they are both functional and secure.

Maintaining and Repairing

Even if a computer and all its peripherals are set up flawlessly, issues will still arise on a daily basis. IT assistants have to check our network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.

Helping Customers

If our computers are being used off site, IT assistants may be required to spend some of their time at a help desk answering calls and emails regarding technological problems.

Keeping Records

As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. These records help our address issues more quickly in the future.

Keeping Records

As part of their ongoing work, IT assistants are typically required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. These records help our address issues more quickly in the future.

Qualifications

Diploma/Certificate in Information Technology, Computing Studies or a related discipline;

  • CompTIA
  • Cisco
  • Microsoft
  • W3Schools

 One years’ post-qualification experience in help desk services;

Good interpersonal and communication skills.

Competencies

Computer network skills

it is essential that IT assistants have extensive knowledge of the inner workings of computer networks, as well as how to operate and repair them

Peripheral skills

because they’ll be installing and repairing a number of peripherals, it’s important that IT assistants be able to analyse and work with peripherals they may have never encountered before 

Attention to detail

since they’ll be keeping detailed records and working with highly complex networks, IT assistants must have excellent attention to detail

Communication skills 

IT assistants will be required to work with colleagues and customers on a daily basis, thus, they have to have well-developed written and verbal communication skills

Experience

18 months in an IT Assistant role

Start date Flexible
Location Anytown
Salary Competitive
Hours per week 37.5
Benefits Competitive
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