UK Wide Consultant 9.55

Job description

An exciting opportunity has arisen to join our team working remotely from the comfort of your home. This role will be supporting the response to the current pandemic and will involve calls, largely related to booking, checking or cancelling appointments. Forming part of a team of Covid Support Services.

These contracts are for 40 hours a week on average. The hours will fall between 7am-11pm Mon - Sun.

Responsibilities

  • Undertake telephone support with members of the public
  • Provide advice to the caller in line with processes and procedures
  • Escalate and refer challenging or complex cases or incidents
  • Working to a script to rescheduling appointments
  • You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required.

Qualifications

  • Higher/further educational qualification or the equivalent

Competencies

  • You will work to clearly defined targets and deadlines and your performance will be continuously measured and reviewed with the support of training as required.
  • A conscientious and reliable person with a positive ‘can do’ attitude is required for this role
  • You must be flexible to adapt to changes in working hours according to the business needs
  • Motivation, focus, consistency, and time management are extremely important skills for this role as you will be given targets to meet on a daily basis and will be required to manage your time in order to meet these
  • A pleasant, polite, and courteous telephone manner and excellent communication skills are essential in this role
  • Listening skills are particularly important as your role will require you to listen to a respondent and probe for further detail whilst keeping the conversation on track and in line with the scripted questionnaire
  • Accuracy is a key skill spanning the role both in capturing respondent feedback and during data entry
  • Good command of the English language, spelling, grammar and keyboard skills are all essential skills for this role
  • Computer literacy skills are essential as you will be required to use Microsoft Word and Excel as well as other data capture software where training will be provided

Experience

  • Experience in customer service, sales, research, administration, or other telephone based
  • Disability in the Workplace:

    Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme.

    Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required to complete the recruitment process and/ or the role itself.

    For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314 To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing us or by calling 0333 014 4401.

    Start date Flexible
    Location UK Wide
    Salary 9.55
    Hours per week 40
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