UK Wide Consultant 21,000 - 26,000

Job description

Are you an experienced Forecasting and Scheduling Analyst? Do you thrive in fast paced environments with the passion to help a company grow and expand possible opportunities? If you answered yes to those questions, this may be the ideal role for you, take a look below and hit apply if this could be your next career!

Reporting into the Forecasting and Scheduling Manager, the role will be responsible for making sure staffing within the business is optimised and delivered across multiple client campaigns. The successful candidate will be required to work with complex capacity and forecasting models, build engaging schedule patterns to fit customer demand and utilise the WFM platform to manage and report on headcount to the wider business.

Responsibilities

  • Daily, weekly, monthly and yearly forecasts for a variety of different business lines and customers.
  • Model complex forecast and headcount scenarios using a variety of techniques including Erlang.
  • Project staffing and recruitment requirements.
  • Develop effective schedules that consistently meet the needs of the client(s).
  • Schedule offline activities mitigating impacts to operational delivery.
  • Review and processes schedule change requests.
  • WFM maintenance and updates.
  • Manage staff holiday balances and bookings.
  • Produce reporting and analysis of key impacts to staffing levels.

Qualifications

  • Higher/further educational qualification or the equivalent

Competencies

  • Model complex forecast and headcount scenarios using a variety of techniques including Erlang.
  • Develop effective schedules that consistently meet the needs of the client(s)
  • Project staffing and recruitment requirements.
  • Manage staff holiday balances and bookings.
  • Produce reporting and analysis of key impacts to staffing levels.

Experience

  • Proven analytical planning experience
  • Experience of working in a blended, multi-channel operation.
  • Experience of working on a WFM system.
  • Advanced MS Excel skills.
  • Able to deliver complex information in a simplistic manner.
  • Proactive and organised approach to tasks.
  • A self-starter, able to work on own initiative.
  • BPO experience is desirable.
  • Knowledge of forecasting techniques is desirable.
  • Disability in the Workplace:

    Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme.

    Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required to complete the recruitment process and/ or the role itself.

    For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314 To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing us or by calling 0333 014 4401.

    Start date Flexible
    Location UK Wide
    Salary 21,000 - 26,000
    Hours per week 40
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