United Kingdom Permanent Starting from £33,000pa

Job description

Are you an experienced Information Analyst looking for your next opportunity?

Do you strive in fast paced environments who can easily analyse and understand key information to help an organisation succeed?

If you said yes to those two questions then this may be the ideal role for you! Take a look at the responsibilities below and hit 'apply'. 

As the Senior Information Analyst, you will be familiar with providing operational insights using a variety of data sources and translating this into operational activity delivering real-time performance improvements. Along with previous experience in a similar role, and any relevant qualifications, you will be able to demonstrate excellent organisational and communication skills. You will have first class and well-developed data analysis skills in an operational call centre context. You will also have a flexible and proactive approach to your work, actively seeking out opportunities to make continual improvements.

Responsibilities

  • Data management and automation of reporting processes
  • Analysis and understanding of client and internal telephony systems to provide analysis to operational teams
  • Exception reports used by operation teams to manage in day performance as well as pinpointing the underlying causes of any failing KPIs
  • Identification of performance trends and operational insights that deliver real-time operational performance improvements
  • Support the delivery of agreed business objectives through operational KPI’s.
  • Excellent organisation skills including the ability to work creatively to solve problems, manage competing priorities and take important decisions under own initiative.
  • Well-developed communication skills with the ability to deal with staff at all levels in the organisation and where necessary deal with challenging conversations.
  • Schedule necessary MI reviews and provide any follow up information required.
  • Acting as a liaison for all involved stakeholders to provide excellent customer service.
  • Good analysis and use of evidence skills, including the ability to produce summary documents and briefing materials, ensuring operational leads are appraised of current activities, guidance, and priorities.
  • Capture and report upon outcomes and drive continuous improvement.
  • Experience of diary management and monitoring information flow through a busy mailbox.

Qualifications

  • Higher/further educational qualification or the equivalent

Competencies

  • Able to collate and present complex information in easily understood accessible formats, sometimes to tight deadlines, for a range of audiences.
  • Capture and report upon outcomes and drive continuous improvement.
  • Identification of performance trends and operational insights that deliver real-time operational performance improvements

Experience

  • Exceptional excel and Power BI reports skills
  • Proficient organisational and time management skills, able to manage conflicting priorities and meet deadlines.
  • Call centre outsourcing experience
  • Able to work independently, plan and deliver own workload.
  • Able to collate and present complex information in easily understood accessible formats, sometimes to tight deadlines, for a range of audiences.
  • Excellent attention to detail, working accurately to deliver quality outputs to agreed timescales.
  • Excellent IT skills particularly in the use of Word, Excel, PowerPoint and Outlook
  • Proven track record in collaborative working to meet demands and priorities.
  • What we offer:

    In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

    • The opportunity to gain further qualifications through external training
    • Excellent career progression and training opportunities
    • Employee pension
    • A great working environment with a fantastic team of people
    • Working from home allowance 
    • Management/Wellbeing programmes

    Hours: 40 hours per week, Monday to Friday. Some flexibility required. 

    Disability in the Workplace:

    Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme.

    Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required in order to complete the recruitment process and/ or the role itself.

    For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314

    To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing recruitment@go-centric.co.uk or by calling 0333 014 4401.

    Start date Flexible
    Location United Kingdom
    Salary Starting from £33,000pa
    Hours per week 40
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