United Kingdom Permanent £9.90ph

Job description

Are you an experienced Complaint Handler? 

Do you thrive in fast-paced environments whilst offering the best service to members of the public? 

If you answered yes to both of those questions, this could be the ideal role for you! 

Go-centric are looking for a resilient, positive, and confident Complaint Handler to join our operations team to deliver first class customer service using inbound telephony channels. You will be working as part of a team delivering a first class, professional customer service, ensuring that customer enquiries are resolved at the first point of contact. There will be an element of complaint handling and conflict resolution within this role. General enquiries will include checking the customers status whilst following government guidelines and advising any progress and next steps to the customer.

Responsibilities

  • Assessing and resolving enquiries, requests and complaints via inbound phone calls. You will act as first point of contact for the customer and client and as a point of escalation where specialist knowledge or further investigation is required
  • Providing accurate information in a quick and timely manner to respond to caller queries whilst navigating multiple systems
  • Take ownership of challenging calls, working with the caller to establish the root cause and complete one call resolution.
  • Adhere to governing bodies policies and procedures • Ability to achieve / exceed agreed KPI’s

Competencies

  • Excellent verbal and written communication skills
  • Attention to deal
  • Professional and friendly telephone manner
  • Target driven with a desire to achieve / exceed
  • Excellent computer skills, proven experience of multiple system navigation
  • Complaint handling experience, ability to take ownership of end-to-end complaint resolution

Experience

  • Previous customer service experience, with contact centre, retail, or hospitality

Hours: 40 hrs per week, rotational between 8am-8pm Monday - Sunday

We Offer:

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

  • The opportunity to gain further qualifications through external training
  • Excellent career progression and training opportunities
  • Employee pension
  • A great working environment with a fantastic team of people
  • Management programme 
  • Working from home allowance 

Disability in the Workplace: Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme. Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required in order to complete the recruitment process and/ or the role itself. For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314 To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing recruitment@go-centric.co.uk or by calling 0333 014 4401.

Start date 23/05/2022
Location United Kingdom
Salary £9.90ph
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