Are you currently a go-centric employee?

Do you strive within exceeding your KPIs?

If you answered yes to both of those questions, this may be the ideal role for you!

Go-centric are looking for an Absence Call Handler to join our team in supporting an absence project. The ideal candidate will be attentive to detail, passionate about people and have the determination to excel within given KPIs. You will help support the Absence Manager in care calls, back to work initiatives and welfare calls. You will be responsible for updating all relevant information to help final reporting for senior stakeholders.

• Updating daily, weekly and monthly absence reporting trackers.
• Supporting with short term, long term, and maternity absence.
• Telephony conversations including care calls, welfare calls and back to work initiatives.
• Supporting line managers with all absence related hearings.
• Work autonomously in updating all relevant information from internal departments.
  

• Excellent IT skills particularly in the use of Word, Excel, PowerPoint, and Outlook
• Able to work independently, plan and deliver own workload.
• Excellent diligence, working accurately to deliver quality outputs to agreed timescales.
• Proven history in collaborative working to meet demands and priorities
• Proficient organisational and time management skills, able to manage conflicting priorities and meet deadlines.
• People focused and can show high levels of empathy
  

•  6 months or more within go-centric.

Hours: 40 hrs per week on a rotational shift pattern.

We Offer: In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

• The opportunity to gain further qualifications through external training
• Excellent career progression and training opportunities
• An active social committee (usually – recently we have had a few Zoom quizzes) 
• Employee pension
• A great working environment with a fantastic team of people
• Working from home allowance

Disability in the Workplace:

Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme. Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required to complete the recruitment process and/ or the role itself. For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314 To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing recruitment@go-centric.co.uk or by calling 0333 014 4401.