Hemel Hempstead Permanent

Service & Warranty Manager

Hemel Hempstead

At GAMA Healthcare we help prevent infections and save lives. We offer an extensive range of infection prevention products and services. You will find a GAMA product in most UK hospitals, and as infection prevention has become a global priority, the demand for our product has never been higher

Our most newly established product category, medical equipment (e.g. Rediroom) is growing, and we’re committed to providing our customers with top quality after-sales support. To do this, we’re looking for a Service & Warranty Manager to establish, coordinate and drive a service delivery model for our medical equipment portfolio.

What will you do?

· Establish a service & warranty delivery model for medical equipment products across existing and new markets

· Be the central point of contact for all customers with service and maintenance requirements

· Coordinate the delivery of first line response to our customers technical and maintenance requests across all territories by working closely with Customer Service department

· Coordinate deployment of our Medical Equipment Technicians in response to customer repair and maintenance

· Collaborate closely with our Supply Chain team to control the inventory of medical equipment and related spares to ensure optimal lead times

· Ensure adequate technical support as part of new product launches by working closely with marketing product managers

· Develop relevant warranty packages as a discrete revenue generating asset

· Assist in the transition from current databases to a CRM based process

What will you need to be successful?

· Demonstrable success in a similar Service Manager role, with complex electromechanical products

· Exceptional organizational skills as this role will coordinate all service and maintenance across every market

· Knowledge of the customer services demands of the NHS and other healthcare system is highly desirable

· Team player spirit – this role will be the central contact for customers, and work cross-functionally with internal teams

· Experience working with a range of systems e.g. CRM (ideally salesforce) and ERP (ideally SAP)

What will you get?

· A competitive salary according to relevant experiences

· Annual performance related bonus

· Commitment to your personal and professional development

· 33 days holiday (including bank holidays)

· A competitive, contributory pension scheme

· Private Medical Insurance for you, and additional for your family

· Health Cashback plan for vouchers toward medical costs

· Discounted gym membership



What’s it like at GAMA?

At GAMA Healthcare we’re motivated by purpose, not just the potential of our brands. We’re an innovative company led by two inspiring entrepreneurs. The pace is fast and, when needed, we can shift direction quickly, but we pull together to get things done. We’re proud of our people and you’ll always have the support and encouragement needed to be successful.


For several years we’ve achieved double digit growth and we’re not stopping there. We’re looking for capable people to join us on our journey. Apply now.

Closing date 14/04/2022
Location Hemel Hempstead
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