Certification Services Administrator
We’re thrilled that you’re interested in joining the British Board of Agrément.
The BBA is looking to hire a Certification Services Administrator to join our Client Delivery Team. This role will be based from our Watford Office, located at Croxley Park.
About Us:
The British Board of Agrément (BBA) provides services that help clients create accountability and mitigate risk. Through extensive research, auditing, inspection, testing and certification, we help to instill confidence in the entire Construction product supply chain. With a 50-year legacy as a trusted certification body, the BBA develops long-term partnerships with clients, assisting in the innovation and development of products and services, enabling continued commercial growth in both the UK and Global marketplaces, while remaining reassuringly impartial. As a for-profit organisation Limited by Guarantee, the BBA looks to reinvest in the industry for the benefit of all stakeholders.
About You:
We’re looking for a candidate that is excited about excellence and playing a critical part in the business’ focus on serving our customers better. You are comfortable working in a structured environment, with the agility to adapt when necessary. You can work independently, and as part of a team and confident to suggest improvements to work more efficiently.
Role Purpose:
The main purpose of the Certification Services Administrator is to manage successful communication and administration channels between all the internal BBA Teams that support BBA Certificate maintenance activities. These teams being Operations, Testing, Audit & Inspection, Sales, Finance & Commercial, alongside departments within the wider Client Engagement team, the key one being the Technical Projects Coordinators. The activities required, are centered around the handling of all ‘live jobs’ once a quotation has been received back into the BBA signed and accepted by the client, and as such from the point where the client is ready to proceed with Assessment and delivery/ maintenance services being offered by the BBA. The job holder will be expected to manage and resolve non-technical queries and signpost/refer to relevant departments where necessary. The job holder will be required to work as part of a team contributing to team and individual targets and objectives, being sure to maintain good quality and standards at all times.
Essential Responsibilities:
Contract Issue Duties
• Multi skilled role, crucial to supporting the improved client experience and their ongoing satisfaction.
• Process signed quotations from clients, which serve as contractual agreements of work.
• Support the activities of the wider Certification Services Team.
Case Handling Duties
• Build relationships with the internal BBA Teams.
• Support initiatives from the Operations Team to increase business efficiency and overall margin.
• Support simplification of all communication, written, and through the various digital platforms.
• Ensure accurate collation of job data and information required to complete the On-time and In-Full delivery of every job.
• Monitor progress on allocated work and adjust priorities as required.
• Seek information and clarification from others as required, e.g. BBA Test, Finance.
• Ensure that work is carried out with integrity, objectively and without fear or favour in accordance with all relevant BBA policies and procedures.
What we offer:
We believe that our strength lies in our people; that’s why we invest heavily in them through providing training to maintain and develop the skills of all our teams, enabling us to serve our clients better. Because of that, we offer a total reward package including competitive salaries and benefits, including:
• BBA Contributory Pension Scheme of 6%.
• Life assurance
• Generous holiday allowance starting at 25 days and increasing to 30 after five years of service.
• Health care cash plan scheme.
• An Employee Assistance Programme – with up to 6 counselling sessions.
• Flexible working hours to fit in with individual lifestyles.
• Opportunity to work from home (Most roles eligible to apply for the Hybrid Homeworking Scheme for up to 3 days a week following completion of induction).
• Free Car Parking and an onsite restaurant at our Watford site.
• The Croxley office has been designed for us and has access to a range of facilities, including an Anytime gym, and many out of hours social activities.
• We’re a social group and when we’re not working, we love to get together socially, and support local community initiatives whenever possible.