Operations Manager

We’re thrilled that you’re interested in joining the British Board of Agrément.

The BBA is looking to hire an Operations Manager to join our Client Delivery department. This role will be based from our Watford Croxley Park office.

About Us:

The British Board of Agrément (BBA) provides services that help clients create accountability and mitigate risk. Through extensive research, auditing, inspection, testing and certification, we help to instil confidence in the entire Construction product supply chain. With a 50-year legacy as a trusted certification body, the BBA develops long-term partnerships with clients, assisting in the innovation and development of products and services, enabling continued commercial growth in both the UK and Global marketplaces, while remaining reassuringly impartial. As a for-profit organisation Limited by Guarantee, the BBA looks to reinvest in the industry for the benefit of all stakeholders.

About You:

We’re looking for a candidate that is excited about excellence and playing a critical part in the business’ focus on serving our customers better. You are comfortable working in a structured environment, with the agility to adapt when necessary. You can work independently, and as part of a team and confident to suggest improvements to work more efficiently.

Role Purpose:

• The Operations Manager role purpose is to manage the operational activities within the designated area of responsibility and support the Head of Client Delivery in delivering Business Unit budgets through the efficient management of these activities and staff.
• The job holder will be expected to manage the day-to-day activities of their direct reports, maximising efficiency, and ensuring that all staff are working effectively and to the best of their ability. You will be expected to highlight any performance or training requirements as required. Working closely with our Test and Assurance departments you will help strengthen and build inter departmental relationships.
• Within this role you will be expected to have a proven track record of managing diverse teams to meet agreed levels of productivity whilst continually facilitating the achievement of exacting technical quality ensuring targets and KPIs are met.
  

Essential Responsibilities

• Management Duties
  • Manage the operations of the department, including setting operational objectives of team members, 1 to 1 meeting, performance appraisals etc.
  • Manage day to day operational activities of the team members in respect of workloads, KPI’s, SLA, targets, and non-technical objectives.
  • Ensure that direct reports fulfil their job descriptions and work effectively and efficiently.
  • Work with the Head of Client Delivery in ensuring the delivery of individual and team performance objectives.
  • Identify learning, development and training requirements for direct reports and work with relevant staff to develop these.
  • Undertake or assist in the resolution of disciplinary, grievance and other staff-related investigations.
  • Within budget and liaising with key stakeholders, recommend staff for job progression and salary increases based on the assessment of operational delivery and capacity.
  • Ensure appropriate two-way communications are conducted via regular team briefings and meetings.

• Planning/Efficiency Duties
  • Within agreed plans and budgets, determine priorities, scheduling of work and use of resources.
  • Oversee the allocation of work to appropriately qualified, competent staff with sufficient capacity to meet client and BBA expectations.
  • Constantly review and balance workloads to minimise overloading, overspend and work shortages.
  • Constantly look for process improvements to maximise efficiency and minimise waste.
  • Schedule Client Delivery work and maximise the output and utilisation of resources. • Monitor manpower levels to ensure that staff numbers meet, as best as possible, peaks and troughs in demand whilst maintaining customer satisfaction. • Ensure compliance with all relevant health & safety requirements. • Review, maintain and update procedures and policies.

• Coaching/Mentoring Duties
  • Supervise induction/coaching/knowledge transfer to new and inexperienced Client Delivery staff.
  • Coach/Mentor Certification Scientists / Engineers under training and if required recommend further training and development.

What we offer:

• We believe that our strength lies in our people; that’s why we invest heavily in them through providing training to maintain and develop the skills of all our teams, enabling us to serve our clients better.
• Because of this we offer a total reward package of a competitive salary and employee benefits, including:
  • Employer Contributory Pension Scheme of 6%
  • Life assurance
  • Generous holiday allowance starting at 25 days and increasing to 30 after five years of service
  • Health care cash plan scheme
  • An Employee Assistance Programme – with up to 6 counselling sessions
  • Flexible working hours to fit in with individual lifestyles
  • Opportunity to work from home (Most roles eligible to apply for the Hybrid Homeworking Scheme for up to 3 days a week following completion of induction)
  • Free Car Parking and an onsite restaurant at our Watford site.

We’re a social group and when we’re not working, we love to get together socially, and support local community initiatives whenever possible.