Post Title: Planner
Accountable to: Deputy operation Manager
Location: Dartford
Contract: Fixed or Permanent, Full time
Start Date: As soon as possible, depending on notice period
About Breyer Group
Breyer Group is a Main Contractor and specializes in the following capacities: all forms of roofing, External and Internal Refurbishment and Responsive Repairs. The Company has always worked in the commercial and industrial markets undertaking work on housing, schools, hospitals, walkways and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice.
The Company operates a proactive health & safety culture and undertakes extensive training in its workforce. We place great emphasis on quality and customer satisfaction and endeavour to maintain continuity and personal contact. Breyer Group is striving for the Investors in people standard.
The Role
This post is for our responsive repair department, specialising is all aspects of repairs in the social housing sector offering a customer led service, dedicated to getting the work completed quickly and efficiently.
The Planners main duties include dealing with residents, clients and sub contractors, working with the IT systems, managing operative’s diaries and general typing and administration. Exceeding customer expectations and problem solving to the point of resolution are key priorities for this post-holder to have.
Main Responsibilities
1. Professionally handle enquiries from all customers, document accordingly and resolve effectively.
2. Consistently demonstrate high levels of customer service standards and professional relationship with all customers.
3. Utilise the issue resolution process, deal with calls to a conclusion or advise customer of next action/process
4. Inputting & updating works orders on to the “Service Manager” IT system and issuing those works orders to operatives/sub-contractors.
5. Make outbound calls to update customers on progress and complete customer satisfaction surveys.
6. Assist in the production of client KPI data and providing reports to substantiate this.
7. To contribute to the effective running of a large, dynamic, diverse section with ambitious targets and evolving structures.
Candidate Specification
· Effective communication and people skills;
· Reliable / Good timekeeping;
· Willingness to undertake courses useful to the role;
· Ability to work as part of a team;
· Computer literate in word / excel;
Breyer Group is a Disability Confident employer who promote helping disabled people get into and stay in work. We strive to build a diverse and sustainable workforce where people of all genders and backgrounds are able to access fulfilling careers in the construction industry.
Gender balance and parity are integral features of our workplace and we aim to promote more flexible working practices across our business as we look to retain and continue to develop our people.
Breyer Group are proud to work with Women in Construction to champion the advancement of women in business.
Breyer Group is an equal opportunities employer.
