About Phoenix Gas Services Ltd:

Phoenix Gas Services Ltd was established in 1994 and prides itself on being a well reputed local family run company. We provide all central heating and hot water needs including renewable energy alternatives. With a commitment to excellence and a focus on customer satisfaction, we strive to maintain the highest standards in all aspects of our operations.

Position Overview:

We are seeking a skilled and ambitious, experienced Administrator to play a key role in expanding our private servicing department. This position will involve a range of administrative tasks, including cold calling prospective clients, managing payments, and ordering parts for our team of engineers. The ideal candidate will be highly organised, detail-oriented, and adept at multi-tasking in a fast-paced environment.

Key Responsibilities:

• Conduct cold calls to prospective clients to generate leads and schedule appointments for boiler assessments.
• Assist clients in making payments for services rendered, ensuring accuracy and timeliness in processing transactions.
• Coordinate with suppliers to order parts and equipment needed by gas engineers for boiler repairs and servicing.
• Manage scheduling and logistics for service appointments, optimising efficiency and minimising downtime.
• Maintain accurate records of client interactions, payments received, and parts ordered utilising appropriate software tools.
• Provide administrative support to gas engineers, including preparing work orders, invoices and service reports as needed.
• Continuously evaluate and improve administrative processes to enhance departmental efficiency and customer satisfaction.

Experience / Competencies:

• Extensive experience in administrative roles, preferably in the HVAC, plumbing, or mechanical services sector.
• Proven ability to conduct cold calls and generate leads, with strong communication skills.
• Experience managing payments and invoices, with a keen eye for detail and accuracy.
• Familiarity with parts ordering processes and supplier management in a technical field.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and Google (Docs, Sheets, Gmail) and other relevant software applications.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Ability to work independently and collaboratively within a team environment.

Why Join Phoenix Gas Services Limited:

• Opportunity to work for a reputable company with a commitment to excellence.
• Competitive salary and benefits package.
• Dynamic and supportive work environment with opportunities for professional growth and development.

Working hours: Monday - Thursday 08.00am - 16.45pm and Friday 08.00am - 16.30pm

We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.