United Kingdom Permanent £24,500-£26,000pa

Job description

Are you passionate about data, analysing a department's performance and create solutions on continuous improvements? 

Do you enjoy working within a fast-paced environment ensuring all KPI's are met to implement growth opportunities? 

If you said yes to both of those questions, this could be the ideal role for you! 

go-centric are looking for a dedicated Performance Coach to join our team, this role will be pivotal to the growth and development for internal stakeholders. The ideal person for this role will have a strong background within coaching and a passionate understanding on different coaching techniques. As a Performance Coach you will consult with internal stakeholders to dive into developmental areas, updating senior management with daily, weekly, and monthly reporting on coaching analysis for the overall department. You will have confidence within online coaching sessions with large groups or on a one-to-one basis. We are looking for someone with resilience, passion and someone who can demonstrate our values daily, Kind, Honest, People.

Responsibilities

  • Co-ordinate and deliver coaching to meet individual &/or business needs.
  • Work collaboratively with key stakeholders on end-to-end design and delivery of business wide coaching framework, including “coach the coach” and evaluation of coaching capability
  • Record and maintain all training & coaching events and sessions to ensure employee records are updated correctly and reflect all training and coaching conducted.
  • Ensure all L&D & QA Data is processed and stored in line with Compliance and GDPR.
  • Create and present L&D & QA reports, ensuring they are accurate, provide operational recommendations of process change to drive efficiencies and improvements, all completed and produced by the agreed deadline.
  • Work closely with L&D and operational managers to identify training needs and support learning solutions which are put in place to drive improvement.
  • Demonstrate and support Operations on how to identify continuous improvement opportunities and embed that routine of structure, quantity improvements for clients and the business
  • Work collaboratively with operations and L&D to evolve robust knowledge bases, guided help to drive consistency for clients, customer and the business
  • Deliver effective coaching and support on induction process where required.
  • Support L&D & Operational managers to ensure employees are fully trained to undertake their roles and deliver the required customer service standards.
  • Build good working relationships with key stakeholders, line managers, HR and Learning and Development team to ensure that all training activity is fit for purpose and delivered to meet the needs of the business.

Competencies

  • Ability to organise and deliver effective coaching sessions to diverse groups of individuals, ensuring the employee is engaged and interested, and that they finish each session with clear expectations of next steps.
  • The ability to provide feedback effectively, being clear, concise, tactful, and sensitive.
  • Must be proficient in both written and spoken English
  • Strong people skills, and the ability to work confidently with internal and external stakeholders across all levels and areas of the business
  • Manage time effectively and work to tight deadlines.
  • Proficient within all MS Office packages.
  • Comfortable performing in a fast-paced role, focused on deadlines and detail-oriented work.
  • Experience of implementing quality standards, making improvements to procedures in order to develop best practice standards would be desirable.
  • Emotional intelligence / self-reflector / proactive change approach

Experience

  • More than/ equal to 2 years’ experience within a similar role.
  • Experience using coaching methods such as GROW, SMART, FUEL, OSKAR, CLEAR

We Offer:

In return for your hard work, you will receive a great deal of recognition for your work, but we also offer several tangible benefits such as:

  • Excellent career progression and training opportunities
  • Employee pension
  • A great working environment with a fantastic team of people
  • Working remotely with monthly allowance

Hours: 40 hours a week, Monday to Friday with some weekend work to meet business needs.

Disability in the Workplace:

Please note, go-centric are a certified Disability Confident employer, and subscribe to the guidance in the Two Ticks Scheme. Under the Equality Act 2010 we, as the employer, are legally obligated to interview anyone with a disability that meets the minimum criteria for the post, offering any reasonable adjustments that may be required in order to complete the recruitment process and/ or the role itself. For more information regarding this please visit: www.direct.gov.uk/en/DisabledPeople/Employmentsupport/LookingForWork/DG_4000314 To disclose any information regarding a disability that requires additional support during the recruitment journey, i.e. Job Descriptions in large print, please contact the Recruitment Department by emailing us or by calling 0333 014 4401.

Start date Flexible
Location United Kingdom
Salary £24,500-£26,000pa
Hours per week 40
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