Responsive Repairs Inspector (FTC)

37 hours per week (6 month Fixed Term Contract)

Up to £40,117 DOE

We have an opportunity for an experienced housing professional to join our team as a Responsive Repairs Inspector. The Responsive Repairs Inspector is responsible for ensuring our housing repairs are designed, planned and prioritised to deliver cost effective and high-quality repairs. This is a great opportunity to use your skills and initiative to diagnose defects, determine the works needed and identify remedies in various age and construction type houses, flats and bungalows.

To be successful in this role it is essential you have good analytical skill, with the ability to identify the root causes of issues and develop effective solutions. You must be comfortable making informed decisions to address urgent repairs. You will have tenacity to manage and drive complex repairs and above all you will possess a customer service approach to ensure we deliver excellent outcomes for our customers.

Your main responsibilities will include:

• Managing the delivery of a high-quality responsive repairs service by undertaking inspections of properties, estates and communal areas, ensuring works are effectively delivered and disruption for our customers is minimised.
• Inspecting properties and effectively identifying and diagnosing defects; preparing specifications, schedules of work and costings; organising repairs and monitoring cost and completion.
• Monitoring and managing the progress of works in properties, ensuring completion of works in line with target timescales.
• Undertaking site inspections for works selected for post inspections and gathering feedback from customers.
• Managing expenditure, ensuring repairs are carried out within the defined parameters.
• Monitoring the performance of maintenance contractors to ensure quality, timely delivery and value for money; Resolving performance issues as required.
• Undertaking stock condition surveys of our properties and assisting with the delivery of planned works.
• Effectively engaging with customers to deliver and improve our maintenance service; Responding to complaints and assisting customers to maintain their homes by offering proactive, practical technical advice to residents.

About You: 

• You will possess a sound knowledge of building construction, repairs and safety.
• You will be experienced in identifying defects in properties, diagnosing causes, identifying effective remedies and providing accurate and detailed schedules of work.
• You will be experienced in contractor management, pre and post work • You will possess up-to-date knowledge of the housing sector, best practice and relevant legislation
• You will demonstrate strong organisational skills with the ability to work independently and manage your own workload.
• You will have strong analytical and problem solving skills
• Excellent oral and written communications with a good attention to detail and be accurate in data recording.
• Excellent customer service and interpersonal skills and an ability to build effective relationships.

Why work for us?

We offer a competitive benefits package and we encourage flexible and agile working, providing you with the right tools and equipment to do so. Our benefits package includes:

• Hybrid working with a mix of onsite, home working and time in our Worthing office
• 29 days’ annual holiday plus bank holidays
• 4% employer pension contribution (matched up to 6%)
• Private medical insurance (after probation period)
• A great flexible working environment, with a range of family friendly policies
• Access to a wide range of discounts and cash back offers, including gym discounts
• All of our homes are within 45 minutes drive of our Worthing office

Closing date: 29 March 2024. Interviews will be held on 3rd & 4th April at Davison House, Worthing.

Responsive Repairs Inspector (Fixed Term Contract)

37 hours per week (6 month FTC)

Up to £40,117 DOE

We have an opportunity for an experienced housing professional to join our team on a fixed term basis as a Responsive Repairs Inspector. The Responsive Repairs Inspector is responsible for ensuring our housing repairs are designed, planned and prioritised to deliver cost effective and high-quality repairs. This is a great opportunity to use your skills and initiative to diagnose defects, determine the works needed and identify remedies in various age and construction type houses, flats and bungalows.

To be successful in this role it is essential you have good analytical skill, with the ability to identify the root causes of issues and develop effective solutions. You must be comfortable making informed decisions to address urgent repairs. You will have tenacity to manage and drive complex repairs and above all you will possess a customer service approach to ensure we deliver excellent outcomes for our customers.

Your main responsibilities will include:

• Managing the delivery of a high-quality responsive repairs service by undertaking inspections of properties, estates and communal areas, ensuring works are effectively delivered and disruption for our customers is minimised.
• Inspecting properties and effectively identifying and diagnosing defects; preparing specifications, schedules of work and costings; organising repairs and monitoring cost and completion.
• Monitoring and managing the progress of works in properties, ensuring completion of works in line with target timescales.
• Undertaking site inspections for works selected for post inspections and gathering feedback from customers.
• Managing expenditure, ensuring repairs are carried out within the defined parameters.
• Monitoring the performance of maintenance contractors to ensure quality, timely delivery and value for money; Resolving performance issues as required.
• Undertaking stock condition surveys of our properties and assisting with the delivery of planned works.
• Effectively engaging with customers to deliver and improve our maintenance service; Responding to complaints and assisting customers to maintain their homes by offering proactive, practical technical advice to residents.

About You

• You will possess a sound knowledge of building construction, repairs and safety.
• You will be experienced in identifying defects in properties, diagnosing causes, identifying effective remedies and providing accurate and detailed schedules of work.
• You will be experienced in contractor management, pre and post work
• You will possess up-to-date knowledge of the housing sector, best practice and relevant legislation
• You will demonstrate strong organisational skills with the ability to work independently and manage your own workload.
• You will have strong analytical and problem solving skills • Excellent oral and written communications with a good attention to detail and be accurate in data recording.
• Excellent customer service and interpersonal skills and an ability to build effective relationships.

Why work for us?

We offer a competitive benefits package and we encourage flexible and agile working, providing you with the right tools and equipment to do so. Our benefits package includes:

• Hybrid working with a mix of onsite, home working and time in our Worthing office
• 29 days’ annual holiday plus bank holidays
• 4% employer pension contribution (matched up to 6%)
• Private medical insurance (after probation period)
• A great flexible working environment, with a range of family friendly policies
• Access to a wide range of discounts and cash back offers, including gym discounts
• All of our homes are within 45 minutes drive of our Worthing office.

Closing date: 29 March 2024. Interviews will be held on 3rd & 4th April at Davison House, Worthing.

We are a fair and inclusive organisation, and we value each individual’s unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.