Do you have a talent for providing great customer service and support?

Join our energetic team working to provide our customers with the best experience possible as part of their disability assessment journey.

About the role

• Use your excellent customer care and communication skills to connect people with the appointments and the information that they need.
• Work as part of a buzzing, nationwide Customer Support Team and play a crucial role in the disability assessment process - a service that touches the lives of millions of people in the UK.

Salary and benefits

• 20 days annual leave (+ bank holidays)
• Sick-pay up to an annual cap
• Part-time working and split-role options available
• Support with training and development • Clear banding and progression pathway
• Company events, competitions and initiatives
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
• Learn more about the benefits of working at Advo Health here

Our goal is for Advo to be a workplace that creates a sense of belonging for everyone. This means that we actively work to promote equal opportunities across all that we do and will consider all eligible candidates that meet the above criteria fairly.

Key responsibilities

• Completing courtesy/preparation calls with customers
• Managing the rota for the health professional and their customers
• Updating the claimant booking system and creating new bookings • Rescheduling appointments where required
• Advising the health professional and the management team of additional claimants needs
• Dealing with incoming/outgoing communications
• Monitoring staff annual leave and sickness
  

Essential experience and skills

• Good PC/keyboard skills
• The ability to cope well under pressure and keep a cool head
• An excellent telephone manner and very good attention to detail
• A flexible approach with the ability to adapt quickly to meet the demands of a busy environment
• Educated to GCSE level or with equivalent professional experience