About Phoenix Gas Services Ltd:
Phoenix Gas Services Ltd was established in 1994 and prides itself on being a well reputed local family run company. We provide all central heating and hot water needs including renewable energy alternatives. With a commitment to excellence and a focus on customer satisfaction, we strive to maintain the highest standards in all aspects of our operations.
Position Overview:
We are seeking a skilled and ambitious, experienced Administrator to play a key role in expanding our private servicing department. This position will involve a range of administrative tasks, including cold calling prospective clients, managing payments, and ordering parts for our team of engineers. The ideal candidate will be highly organised, detail-oriented, and adept at multi-tasking in a fast-paced environment.
Key Responsibilities:
- Conduct cold calls to prospective clients to generate leads and schedule appointments for boiler assessments.
- Assist clients in making payments for services rendered, ensuring accuracy and timeliness in processing transactions.
- Coordinate with suppliers to order parts and equipment needed by gas engineers for boiler repairs and servicing.
- Manage scheduling and logistics for service appointments, optimising efficiency and minimising downtime.
- Maintain accurate records of client interactions, payments received, and parts ordered utilising appropriate software tools.
- Provide administrative support to gas engineers, including preparing work orders, invoices and service reports as needed.
- Continuously evaluate and improve administrative processes to enhance departmental efficiency and customer satisfaction.
Experience / Competencies:
- Extensive experience in administrative roles, preferably in the HVAC, plumbing, or mechanical services sector.
- Proven ability to conduct cold calls and generate leads, with strong communication skills.
- Experience managing payments and invoices, with a keen eye for detail and accuracy.
- Familiarity with parts ordering processes and supplier management in a technical field.
- Proficient in Microsoft Office suite (Word, Excel, Outlook) and Google (Docs, Sheets, Gmail) and other relevant software applications.
- Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Ability to work independently and collaboratively within a team environment.
Why Join Phoenix Gas Services Limited:
- Opportunity to work for a reputable company with a commitment to excellence.
- Competitive salary and benefits package.
- Dynamic and supportive work environment with opportunities for professional growth and development.
Working hours: Monday - Thursday 08.00am - 16.45pm and Friday 08.00am - 16.30pm
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
Due to our continued growth we have an exciting opportunity within our Installations department. You will be part of a large, hardworking and friendly team. The role will include various administration duties, supporting contract supervisors and liaising with our customers and clients to ensure smooth operation of work streams. The role will be office based, with working hours Monday to Thursday 8.00am - 16.45pm and Friday 8.00am to 16.30pm
As an Administrator you will be assisting with the day to day admin tasks in the office.
We are seeking a skilled and experienced Commercial Gas Engineer to join our team. The successful candidate will play a crucial role in servicing, maintaining Commercial Gas Systems predominantly in the social housing sector, ensuring safety and compliance with industry regulations. The role will be predominantly in and around the Black County in the West Midlands.
Position Overview:
Phoenix Gas Services Ltd are currently looking for an exceptional individual to provide effective administrative support to the team, with a particular focus on coordinating the service schedule and effective scheduling and communication of the service engineers, utilising the defined processes and systems. You will play an active role as part of the servicing team, ensuring that all deliverables are met.
Responsibilities:
- Managing, scheduling and maintenance of engineers and their work diaries
- Maintenance support for clients
- Maintaining company database
- Collation of engineers commissioning/report paperwork
- Liaising with clients
- Weekly reporting
Experience
- Previous Administration experience
Qualifications:
- NVQ in Business Administration
Competencies:
- Good understanding of office administration
- Professional and friendly approach
- An excellent understanding of Excel, Word, Google
- Knowledge of call logging systems
- Knowledge of CRM systems
- The ability to work alone or as part of a team in a fast paced environment
- General geographical knowledge
- Multi tasking skills are essential, along with strong self management, time management and organisation skills
- Strong communication skills, both written and verbal
Why join Phoenix Gas Services Limited:
- Opportunity to work for a reputable company with a commitment to excellence.
- Competitive salary and benefits package.
- Dynamic and supportive work environment with opportunities for professional growth and development.
Working hours: Monday - Thursday 08.00am - 16.45pm and Friday 08.00am - 16.30pm
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
About Phoenix Gas Services Limited:
Phoenix Gas Services Limited approach to business has resulted in the evolution of our services beyond gas, into a suite of utility system provision, installation, ongoing maintenance and repair. We support energy efficiency, decarbonisation and modernisation of heating and lighting systems in domestic, social housing, commercial and industrial situations. With a commitment to excellence and a focus on customer satisfaction, we strive to maintain the highest standards in all aspects of our operations.
About the Role:
As our ASHP Technical Manager, you will assume a key role in overseeing our air source heat pump (ASHP) department. Your responsibilities will include:
- Overseeing ASHP Projects across our geographical coverage area.
- Acting as the main point of contact for our operations team and clients.
- Supervising surveys and heat loss designs conducted by our Surveyor and Design teams.
- Ensuring heat pump installation projects are delivered on time and within budget.
- Organising training programmes with the senior management team in the Installations department.
- Co-ordinating work-in-progress checks, post-installation inspections and desk-top audits to maintain quality.
- Ensuring continued compliance to industry standards and company accreditations.
- Reporting to the senior management team on key performance indicators (KPIs) and targets set.
- Working with the Installations Managers to recruit and develop our heat pump delivery team.
Experience and Competence:
- Strong leadership skills with the ability to motivate and manage a team.
- Proven experience with air source heat pump design and installation.
- Evidence of formal or manufacturer heat pump training.
- Problem solving skills and keen attention to detail.
- Ability to demonstrate commercial awareness including financial and contract management.
- Good communication skills, with the ability to liaise with employees at all levels, customers and clients.
- Gas safe registration and experience would be beneficial.
- SSSTS or SMSTS would be an advantage.
- Experience using a CRM and tablet based job management software, JobLogic would be preferred.
- Previous experience in installation management for funded schemes such as ECO would be advantageous.
Why Join Phoenix Gas Services Limited:
- Opportunity to work for a reputable company with a commitment to excellence.
- Competitive salary and benefits package.
- Dynamic and supportive work environment with opportunities for professional growth and development.
Working hours: Monday - Thursday 08.00am - 16.45pm and Friday 08.00am - 16.30pm
We are looking for highly motivated individuals who are keen to develop their personal skills, and are looking to invest heavily in training and development of all staff members to help continue the growth of our heat pump installations. Apply now!
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
About Phoenix Gas Services Limited:
Phoenix Gas Services Limited approach to business has resulted in the evolution of our services beyond gas, into a suite of utility system provision, installation, ongoing maintenance and repair. We support energy efficiency, decarbonisation and modernisation of heating and lighting systems in domestic, social housing, commercial and industrial situations. With a commitment to excellence and a focus on customer satisfaction, we strive to maintain the highest standards in all aspects of our operations
About the Role:
Due to our continued growth in both the Gas and Renewable Energy markets, we are looking for exceptional individuals to join our Installations division as Air Source Heat Pump and Gas Installers. The ideal candidates will have previous experience in renewables, to include extensive knowledge of air source heat pump installation. Ideally, the post holder will also have full domestic ACS qualifications, including CCN1, CPA1, CENWAT, CKR1 and HTR1.
Our work is located across the West Midlands, including Staffordshire, Shropshire, Herefordshire and Worcestershire. You will work as part of a team as we look to invest in the growth of our Heating Installation Division.
Qualifications:
Required:
- BPEC Domestic Heat Pumps, or equivalent
- NVQ Level 2 or 3 in Plumbing and Heating
- WRAS Water Regulations
- Energy Efficiency Part L
- Unvented Hot Water Cylinders (G3 regulations)
Desirable:
- Air Source Heat Pump Installation (manufacturer specific)
- Domestic ACS including CCN1, CPA1, CENWAT, CKR1 and HTR1
- Plumbing or Oil qualifications
Why Join Phoenix Gas Services Limited:
- Opportunity to work for a reputable company with a commitment to excellence.
- Competitive salary and benefits package.
- Dynamic and supportive work environment with opportunities for professional growth and development.
Working hours: Monday - Thursday 08.00am - 16.45pm and Friday 08.00am - 16.30pm
We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
